FAQ
I currently offer 4 delivery options for customers to choose from
Please refere to my delivery page for more information.
What are the payment options?
I accepts all major credit, debit cards, PayPal and Clearpay.
Do you offer payment plans?
I do not currently offer payment plans but you can choose to pay in instalments at checkout through PayPal, ClearPay.
How much is delivery?
Please refer to my delivery page for more information.
When will i receive my order?
I aim to process orders within 72 hours of receiving it.
Please take into consideration that Crystal Cutesy only has one employee that wears many hats, therefore at times processing my take longer.
What if my item is damaged?
I always aim for my products to arrive to you in the best possible condition, but if you should receive a faulty or damaged item, please email me using the contact us form, and i would be more than happy to offer you a replacement product or a refund.
What do I do if I do not receive my order?
I ship all orders with tracked delivery, but if you unfortunately do not receive your order, please contact me in the contact us section.
What is your return policy?
If your product is damaged or faulty I am happy to refund or exchange your product (if possible to exchange). We do not issue credit at the moment.
What if my question is not answered here?
If your question is not answered here please contact me using the contact. You should receive a response within 24 hours
What if my item is damaged?
I always aim for my products to arrive to you in the best possible condition, but if you should receive a faulty or damaged item, please email me using the contact us form, and i would be more than happy to offer you a replacement product or a refund.
What do I do if I do not receive my order?
I ship all orders with tracked delivery, but if you unfortunately do not receive your order, please contact me in the contact us section.
What is your return policy?
If your product is damaged or faulty I am happy to refund or exchange your product (if possible to exchange). We do not issue credit at the moment.
What if my question is not answered here?
If your question is not answered here please contact me using the contact. You should receive a response within 24 hours